Products must be returned to us in their original condition with all tags still attached.
Please follow the steps below for returns:
- Email firstname.lastname@example.org with your order number within 5 days of receipt of your order. If there’s a fault with the item, please attach an image of the fault.
- We will send you a confirmation email along with the address to return the item/s to.
- Returns must be sent to us within 15 days of receiving your order. Please send your order back, containing your invoice and products. Return shipping will be at your cost.
- Once we receive the returned item/s, you will receive a confirmation email, and the refund will be issued to the original method of payment. Allow up to 5 working days to see the funds appear in your account, depending on your bank’s processing times.
Please contact us at email@example.com to let us know what type of exchange you’d like, and we’ll try our best to help you make it happen.