COUNTRIES, SHIPPING METHODS, DURATION AND FEES
* Please allow 5 to 10 working days after your order has been confirmed for it to arrive.
**Please be aware that all orders exceeding $780 will be subject to additional government duties and fees in the USA
These charges are solely determined by the arrival countries customs authorities. We cannot predict the amount of duties and taxes you will be charged upon delivery
TRACKING YOUR ORDER
Once your order has been sent, you will receive an email with a tracking number, which you can use to track your order.
You can also follow your order on the ‘My Account/My Orders’ page:
– Preparing: We are lovingly putting together your order in our warehouse
– Dispatched: Your package has been handed to our courrier and they are getting your delivery to you
– Estimated delivery date: Estimated date on which your package should arrive at your chosen location
– Delivered: Your package has been delivered to your home.
To track your order, type in your order reference number and your email address:
Please contact our Customer Service department at firstname.lastname@example.org. We can help with any problem!
YOUR PACKAGE HAS BEEN RETURNED TO SENDER
Unfortunately, once your package has been returned to our studio, it cannot be re-sent to you, and you will be automatically refunded within 7 working days.